Collection Manager – Tw/auto/creditcard/multi HDFC Bank Limited
3 – 8 yrs Delhi NCR, Bhiwadi, Bikaner
Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.
Be the executor of collection strategies implemented by the CH / CRH / SH
To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.
Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal
Job Responsibilities(JR) : Actionable
Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.
Review field follow-up for the portfolio managed towards achievement of target set.
Monitor the agency / field executives performances periodically.
Achieve the money collection under principal, fees & charges as per targets.
Regular visit to yard and reporting the discrepancies / compliant items as a visit report. (Applicable for Auto, Two Wheeler, Agri & CTG Loans)
Ensuring timely allocation and field follow-up.
Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency.
Process Management All Banks process to be adhered to in totality in Unit performance
Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
Settlement process involving issue of settlement letters to be in line with approvals received.
Manage escalations and ensure resolution of all cases.
Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC book updation are managed as per the laid down guideline.
Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time
Ensure 100% usage of collection system and receipt mobility (HHT).
Ensure nil delay in cash TAT and mis-posting of payments
Management of field/ referral vendors
Ensure compliance from the vendors on laid down processes.
Monitor performance of field agencies and address performance deficiencies.
Ensure 100% compliance of critical items like DRA certification/ police verification etc.
Code of conduct to be followed by the vendor across aspects of field and tele calling.
In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.
Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.
Relationships and Roles To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions
Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends
Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases
Process team (Process Managers and Central team): For process and compliance related items
Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement
Code Of Conduct & HR Trainings
To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.
To nominate and get mandatory trainings done for self as per HR training schedules.
Legal Initiating legal in high POS delinquent cases.
Coordination with legal team for effective use and execution of legal tools.
Educational Qualifications Key Skills
Graduate / Post Graduate / MBA
Should possess good communication skills
Good leadership quality and molding and supporting the team for desired results as per management expectations(for agencies/off-rolls staff)
Should be able to handle deadlines and compliance items
Should be good on follow up and accomplishment of targeted achievements
Sufficient hands on work experience of min. 2 years and above in financial industry
Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.
Should be mature enough to handle customer and agency executives/vendors pressurized situations and ensure targets /deadlines
Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.
Branch Banking Team
Operations / Sales / Process / RIC / Legal
Salary: INR 3,50,000 – 8,50,000 P.A.
Industry:Banking, Financial Services, Broking
Functional Area:Financial Services , Banking , Investments , Insurance
Role Category:Retail/Personal Banking
Employment Type: Permanent Job, Full Time
Desired Candidate Profile
Please refer to the Job description above
UG: Any Graduate – Any Specialization
HDFC Bank Limited
HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange. The Bank has been bestowed with numerous awards and accolades from top national and international agencies & magazines. HDFC Bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a World-class Indian bank. Our business philosophy is based on our four core values – Customer Focus, Operational Excellence, Product Leadership and People. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts. We are committed to hiring, developing, motivating and retaining the best people in the industry The Bank’s objective is to build sound business franchises across distinct businesses so as to be a preferred provider of banking services for target retail and wholesale customer segments. We are committed to healthy growth in profitability while ensuring the highest levels of ethical standards, professional integrity, corporate governance and regulatory compliance.
Contact Company:HDFC Bank Limited
Reference Id:CLM – KJ1